Thank you for visiting and shopping at Origen Destination LLC. Following are the terms and conditions that constitute our Shipping Policy.
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
DOMESTIC
Shipping to United States
Economy $50.00 and up 5 to 8 business days Free
Economy 0lb–5lb 5 to 8 business days $4.90
Economy 5lb–70lb 5 to 8 business days $19.90
Standard 0lb–1lb 3 to 4 business days $6.90
Standard 1lb–5lb 3 to 4 business days $9.90
Origen Destination LLC ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Origen Destination LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).
Origen Destination LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
We currently do not ship outside the U.S.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@origendestination.store with your name and order number, and we will look into it for you.
Summarize your return policy here and link out to your full return policy page if you have one.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@origendestination.store with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@origendestination.store